Commercial
Helpdesk

IT Service Desk Officer / Supervisor (Kowloon Bay, 5 days work)

Full Time
Kowloon Bay
,
,
clts04111
Posted on:
2025-01-20

Duties

  • Acting as the frontline IT contact for end users
  • Daily operational control and management of the Incident/Request Process and services fulfillment
  • Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.
  • Ensure prompt response and communication to users
  • Track and report the status of all critical incidents to management
  • Develop, review and update the IT SOPs, policies and procedures
  • Coordinate and provide support to IAM users access management
  • Provide Tier 1 support on applications
  • Support the projects of MS patches/releases management, desktops support and PC & printer installations

Requirements

  • F.5 or above
  • At least 2-3 years of work experience in services desk or technical support to handle IT incidents and queries from end-users (Less experience will be considered as Service desk Officer)
  • Good knowledge of MS Office 365 products
  • Full awareness of the IT incidents management workflow and delivery of service desk services
  • Knowledge of tier 1 to 2 IT support in the services desk environment
  • Proficient in English & Chinese

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

kmpost@clts.com

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Interested in this position? Submit your application online.
Application Deadline:
2025-02-19
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IT Service Desk Officer / Supervisor (Kowloon Bay, 5 days work)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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