The Contract Analyst Programmer (CAP) is responsible for production support activities such as, but not exhaustive:
- To provide system and database support for the existing computer systems including answer hotline enquiry
- To perform trouble shooting and recover the system when incidents occurred
- To provide administrative support, preparation of statistics and returns
- To arrange equipment or service procurement and equipment inventory control
- To provide system and database support for existing computer systems
- To assist in rectifying and resolving system and database problems when system incidents occurred
- To provide maintenance support including implementation and upgrades of both hardware and software assets
- To record all Incidents, problems and resolutions in ticketing system
- To perform researches, develops and recommends policy guidelines and/or procedures
- To prepare system documentation
- To perform any other work as assigned by the supervisor