Commercial
Helpdesk

Helpdesk Specialist (Kwun tong, 5 days work)

Full Time
Kwun Tong
,
,
clts04040
Posted on:
2024-12-06

Duties

  • Receiving IT helpdesk calls and providing IT technical support (including, but not limited
  • to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
  • Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation
  • Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated
  • Performing and executing IT tasks in compliance with the procedure and documentation
  • Supporting IT project implementation (e.g. Windows clients upgrade, mass computer deployment, etc.)
  • Performing other duties as assigned by IT manager(s) and supervisor(s)

Requirements

  • Diploma or above preferably in Computer Science or Information Technology, or equivalent; AND five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent
  • Good command of written and spoken English and Chinese
  • Good interpersonal, communication, problem solving and analytical skills
  • At least 2 years of solid experience in providing IT help desk support in large corporations or government departments is preferable
  • Hands-on technical support experience and knowledge in at least three of the following areas:
    • Local Area Network
    • Microsoft Active Directory and Microsoft operating system software e.g. Windows 10 & Windows 11
    • Microsoft Office Word, Excel, PowerPoint and Access version 2016, 2024 & 365
    • Microsoft Exchange/Outlook
    • Video Conferencing and Collaboration Tools e.g. Zoom, Microsoft Teams
    • IBM Notes
  •  Professional certification in any of the above areas will be an advantage

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

kmpost@clts.com

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Application Deadline:
2025-01-05
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Helpdesk Specialist (Kwun tong, 5 days work)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

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The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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