The Contract Analyst Programmer (CAP) is responsible for production support activities such as, but not exhaustive:

• To provide system and database support for the existing computer systems including answer hotline enquiry
  
• To perform trouble shooting and recover the system when incidents occurred
  
• To provide administrative support, preparation of statistics and returns
  
• To arrange equipment or service procurement and equipment inventory control
  
• To provide system and database support for existing computer systems
  
• To assist in rectifying and resolving system and database problems when system incidents occurred
  
• To provide maintenance support including implementation and upgrades of both hardware and software assets
  
• To record all Incidents, problems and resolutions in ticketing system
  
• To perform researches, develops and recommends policy guidelines and/or procedures
  
• To prepare system documentation
  
• To perform any other work as assigned by the supervisor

• Higher Diploma/Degree holder in Computer Science or equivalent
  
• At least 3 years of relevant post-qualification working experience
  
• At least 2 years of working experience as an Analyst Programmer
  
• The candidate is required to possess the necessary skills for provision of above mentioned job duties
• The candidate must also have at least two years working experience in Linux, RedHat JBoss, Server Virtualization Technology and Microsoft SQL server and with at least one year must be in similar post or in comparable capacity
• The candidate is required to work outside normal office hours and provide 7 x 24 on-call production supports
• The candidate may require to work at remote offices scattered over the territory such as control points for support
• The candidate is required to have clear understanding of Government Standards and Guidelines such as Baseline IT Security Policy (S17), IT Security Guidelines (G3) and Security Regulations (SR)
• Integrity record check for the candidate is required and the candidate shall be requested to sign a consent during the recruitment interview
  
• The candidate is required to follow the monitoring mechanism on attendance records as stated in the administrative instruction
• The job requires the following mandatory skills:
  • 2 years x System Backup Operation, JBoss Application Server, Linux System Administration, Microsoft SQL Server, Server Virtualisation Technology, Moderate Exposure of Spoken English in Work and Moderate Exposure in Written English