Commercial
Project Management

Contract Senior Technical System Engineer (ITSM)

Full Time
Kowloon Bay
,
,
clts03750
Posted on:
2024-07-26

Duties

  • Ensure ITSM processes (Incident/Problem/Change) are complied
  • Review and drive improvements and streamline the processes and procedures of ITSM
  • Manage and deliver ITSM and IT Operations projects as assigned
  • Chair Change Board meetings to review and approve Changes on business days
  • Leverage in-depth technical domain knowledge to drive quick incident resolution and continuous service improvement.
  • Maintain quality service by establishing and enforcing organization standards
  • Coordinate with various teams, including but not limited to, application, infrastructure, operations, and vendors, in IT services delivery
  • Maintain accuracy and up-to-date of CMDB records and automate the update via discovery tool such as BMC ADDM, etc.
  • Evaluate the latest technologies and provide recommendations on ITSM tools adoption and process improvement (e.g., AI Ops)
  • Support various audits such as internal audit, ISO 27001, etc.
  • Work with the team for problem analysis, compilation of management & statistical reports/dashboards for management meeting and review
  • Contribute to motivate positive team culture to drive high customer satisfaction

Requirements

  • Higher Diploma in Information Technology, Computer Science or equivalent
  • Minimum 10 years experiences in ITSM process & governance with supervisory level in the past 3 years
  • Sound knowledge and experience of auto-update CMDB
  • Self-initiative and work with passion, a can-do attitude with strong ownership
  • Possession of ITIL certificates required with solid experience in IT Service Management knowledge and managing IT operations
  • Sound skills of managing and tracking problem tickets, incident tickets, etc.
  • Able to work independently and under pressure to meet defined schedule/deadline & KPIs
  • Good team player, good interpersonal and communication skills in written and spoken English and Chinese preferably including Putonghua
  • Good attitude and cross-team collaboration work
  • Possession of related IT certification is an advantage

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:
2024-08-25
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Contract Senior Technical System Engineer (ITSM)

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Terms for Job Application
Terms

I hereby certify that the information provided in this application is accurate to the best of my knowledge and subject to verification by CL Technical Services Limited.

I authorize the schools, persons, current and previous employers and other organizations named in this application to provide CL Technical Services Limited (Its authorized employees, agents or representatives) with any relevant information that may be required to arrive at an employment decision, and hereby release any such schools, persons, current and previous employers and organizations from any and all liability which they might otherwise incur to me as a result.

I understand that any misrepresentation or omission of a material fact on my application may be justification for refusal of employment or if employed, separation form CL Technical Services Limited.

I also agree that any personal data (as defined in the Personal Data (Privacy) Ordinance (Cap. 486)) I provide in connection with my application or employment will be treated in accordance with the CL Technical Services Limited “Personal Data (Privacy) Ordinance Notification” from time to time provided to me.

* CL Group includes CL Technical Services Limited & CL Smart Sourcing Limited

Data Privacy Statement

The personal information is collected strictly for recruitment purpose only.

The personal data collected by CL Technical Services Limited is used to assess the suitability to take up the position. The data that you have provided for the purpose of employment may be passed to the related parties for further consideration.

The data that you have submitted will be treated as strictly confidential and will not be returned to the applicant. If you wish to update your personal data, please send your request via email to info@clts.com.

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