Contract Senior IT Assistant

Full Time

Kowloon Tong

GOVT250340

Posted on:

2025-04-09

Duties

To man the frontline helpdesk supporting users in using the e-Services Portal; Teacher Information Management Application (TIM), Teacher Calendar System (TCS), Training Administration System (TAS), One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors
To assist in account management for systems's users
To conduct briefing sessions for users on using the e-Services Portal, TCS and TAS
To provide training for staff on using the TIM
To draft user guidelines, manuals and other system-related documents for e-Services Portal, TIM, TCS, TAS and One-stop Portal (T-surf24/7)
To liaise with school personnel and teachers, as well as course organisers for data clarification
To assist in the maintenance of the e-Services Portal, TIM, TCS, TAS, One-stop Portal (T-surf24/7), Teacher Registration e-Application System, and any other information systems as required by the supervisors
To render support in system enhancements, including to conduct the feasibility study, Systems Analysis and Design (SA&D) and User Acceptance Test (UAT)
To provide support in extracting the teacher data from TIM, TCS and TAS, and analysing the data in accordance with prescribed criteria
To investigate, log and coordinate with technical team to ensure efficient logistics and support related to the system
To perform any other tasks as required by the supervisors

Requirements

Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
At least 5 years of working experience as a Senior IT Assistant
The Senior Information Technology Assistant must have at least five years' post-qualification experience in the control and operation of computer systems such as Windows or helpdesk/computer network operation
He/she should be proficient in system support or application development using programming languages and various support/development tools/environments such as HTML or SQL. Proficient knowledge of Microsoft Excel is also required
The Senior Information Technology Assistant should possess good communication skills and language ability in English and Chinese to provide telephone hotline services, good inter-personal skills, ability for teamwork, and ability to work under pressure. He/she should also be patient and polite
The job requires the following mandatory skills:
- 1 year x HTML version before HTML5 and Helpdesk Call Handling Technique

If you are interested in this position, please email your resume, stating your current and expected salary along with your available date, to our Application Email Address:

apply@clts.com

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Application Deadline:

2025-04-22

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Contract Senior IT Assistant

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