The appointed staff is required to work in the following areas:

• Conduct daily IT system monitoring, health check and review log records
  
• Perform daily monitoring of CAS network utilization, virtualization infrastructure, Lotus Notes Domino backend system, etc.
  
• Conduct routine server systems and client PC software patching
  
• Fulfill logging and administrative reporting requirements and assist in preparing statistics and reports
  
• Provide helpdesk and troubleshooting services to CAS users
  
• Provide technical support on the official mobile services, include MWS, MCMS, MDM, etc
  
• Assist in system administration, network support and IT security
  
• Assist in IT system implementation
  
• Facilitate IT system installation and configuration by vendors and conduct system/server testing
  
• Perform IT related tasks assigned by the IT Manager and IT Officer

• Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
  
• Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
  
• Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
  
• At least 2 years of working experience as an IT Assistant
  
• Required to work in headquarters and branch offices of Civil Aid Service. Their locations include Yau Ma Tei, Causeway Bay, Wanchai, Tsuen Wan, Kwun Tong, Tuen Mun, Shatin, Fanling, Ngau Tau Kok, Tung Chung
  
• Self-motivated, independent, diligent, polite, patient, pro-active, fast-learning, good team player
  
• Good communication skill and customer service skill
  
• Good command of written & spoken English and Chinese
  
• Overtime and on-call support work outside office hours when necessary
  
• Work on Saturday, Sunday and public holidays, or non-office hours when necessary
  
• The job requires the following mandatory skills:
  
  • 1 year x Microsoft Active Directory Administration, Anti-Virus Technology, Infrastructure, Office Automation, PC LAN Support and Helpdesk Call Handling Technique