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GOVT250220

Public Sector

Helpdesk

Contract Senior IT Assistant

Others (Hong Kong)

Hong Kong

Posted:

2025-03-16

GOVT250220

To assist in getting quotations for PCs maintenance
To support CAS user about the usage of the eCKPortal (Microsoft Sharepoint Portal)
To support CAS user about the usage and admin of CIMS (Clinical Information Management System)
IT inventory check for yearly audit and compliance for the Child Assessment Centres (CAC) of CAS
Computer inventory update, both hardware and software, for respective CACs
To call repair service for computer system or peripheral crashes that are under our maintenance plans
To assist in the procurement of servers, computers, peripherals and related consumables
To assist in video / voice editing in powerpoint preparation
To assist in system administration or information technology security
Assist CAS on testing, organizing, translating technical wording and handling the enquiries on new information clinical system with HA
Any other tasks assigned by Department of Health
The normal working hours (Mon - Fri 9:00 - 17:48, except 1st week of each month. The working hours of 1st Fri and Sat of each month is 09:00 - 13:00)

Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma/Higher Diploma/Degree holder in Computer Science or equivalent
At least 5 years experience of IT support and helpdesk support, at least 1 year of working experience in Health Care sector
The job requires the following mandatory skills:
- 2 years x Multimedia, Office Automation, PC LAN Support, Windows 7/8/10 and Helpdesk Call Handling Technique
- 1 year x Work experience with/in the Government and IT Procurement

GOVT250220

Public Sector

clts03885

Commercial

Business Analyst

Wan Chai

Hong Kong

Posted:

2024-09-27

clts03885

Perform user requirement gathering
Co-ordination work with application team and/or end users to drive open action items to closure
Co-ordination work on framework release and production rollout
Develop and implement quality assurance policies and procedures to ensure product quality and compliance with regulatory standards.
Conduct quality control inspections and testing to identify defects and non-conformities in application
Be responsible for providing standby support during non-office hours to address quality-related emergencies
Assist in the development of test cases and participate in user acceptance testing
Prepare / write relevant documentations like the system design, specifications, test cases and operations documentation

Bachelor's degree holder in IT related discipline
At least 3 years experience in IT industry
Experience in document management workflow, including OCR processing, scanning solutions, digital signing and document format conversion.
Understanding of full project management delivery cycle
Experience in project management / coordination, vendor management
Good communication and presentation skills
Initiative and able to work independently

clts03885

Commercial

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Helpdesk

Business Analyst